FAQ

Delivery within Denmark is free on orders over DKK 799. Below that, delivery to a GLS parcel shop costs DKK 50. Home or business delivery is available for an extra fee, which you will see at checkout.

For other countries, the shipping price is calculated at checkout – see international shipping.

We dispatch orders on weekdays and aim to send them within one working day. Delivery usually takes 1–3 working days in Denmark and 4–7 working days to the rest of Europe. You will receive an email with a tracking link when your parcel has left us.

Yes. If the item is in stock in our store in Copenhagen, Aarhus or Nykøbing Mors, you can choose free in-store pickup at checkout. Your order is usually ready within 24 hours, and we will email you when it is ready. On the product page you can see whether pickup is available.

We ship to most European countries, the USA, Canada and a number of other countries. Orders to EU countries carry no customs or import fees.

Outside the EU, your local customs may charge duties, taxes and handling fees on delivery. These are paid by the recipient, and we cannot calculate them in advance.

You have 14 days from the day you receive your order. The item must be unused, in sellable condition and with the price tag still attached.

We cannot accept items that have been worn, washed, smell of perfume or smoke, or are not packed properly for shipping.

1. Fill in the return form and put it in the parcel.
2. Buy a return label on our return page (Denmark DKK 50, Sweden SEK 99, Germany €10, and France). From other countries, send the parcel with a carrier of your choice.
3. Send it to: K.V. Stampe & Søn, Ringvejen 60, 7900 Nykøbing Mors, Denmark.

Online orders cannot be exchanged directly. Return the item and place a new order for the size or colour you want – that way you get it as quickly as possible. In our stores you are welcome to exchange on the spot.

Yes. Bring the item and your order confirmation to our store in Copenhagen, Aarhus or Nykøbing Mors.

When we have received and checked your return, we refund the amount to your original payment method within approx. 14 working days. You will receive a credit note by email.

Email stampe@kv-stampe.dk with your order number and photos of the defect, and we will get back to you with a solution.

Use our size guide and the glove size guide. Many products also show exact measurements in the product images and a fit note on the product page (for example "runs small").

If you are between two sizes, our staff are happy to advise you in store or in the chat.

Yes – visit one of our stores. On the product page you can see whether the item is in stock in a store near you. You are also welcome to book an appointment for personal advice.

Yes. Our furriers can make a new fur in exactly the style, colour and size you want. Fill in the form on our tailor page, and we will arrange a meeting in Copenhagen, Aarhus or Nykøbing Mors. All enquiries are non-binding.

• Hang your fur on a broad-shouldered hanger with room to breathe – never in plastic.
• If it gets wet, shake it and let it dry naturally at room temperature, away from radiators and hairdryers.
• Avoid perfume and hairspray, and bags with shoulder or chain straps that wear the hair.
• Have your fur cleaned by a fur specialist, not a dry cleaner.

Read the full care guide

Let wet leather and shearling dry at room temperature, away from direct heat. Store the jacket on a wide hanger in a breathable garment bag, and keep it out of strong sunlight for long periods, as this can change the colour. For stains or damage, contact us before trying to treat it yourself.

Use a breathable garment bag (never plastic) and natural cedar wood to keep moths away. Place our cedar wood rings two at the bottom of the bag, one in each pocket and two on the hanger. For furs, we recommend professional, climate-controlled storage over the summer.

Read the storage guide

Yes. Our furriers repair damage and can remodel an old fur coat into a new style – or turn the skins into, for example, pillows, blankets or accessories. Have damage repaired promptly, before it gets worse. Get a non-binding offer via our tailor page.

Visa, Mastercard, Maestro, American Express, MobilePay, Apple Pay, Google Pay, PayPal, Klarna and Shop Pay. The methods available for your country are shown at checkout.

Yes. Choose Klarna or Anyday at checkout to split your payment.

Yes. Our gift card is available from DKK 100 to DKK 50,000 and is sent by email. It is valid for 2 years and can only be used in our webshop.

• Copenhagen: Valkendorfsgade 30, 1151 København K
• Aarhus: Søndergade 51, 8000 Aarhus C
• Nykøbing Mors: Ringvejen 60, 7900 Nykøbing Mors

See opening hours and phone numbers on Find store.

Call +45 97 76 78 00 (Monday–Friday 08:00–16:00), email stampe@kv-stampe.dk or use the chat in the bottom right corner. We answer emails within 1–2 working days.

Check your spam or promotions folder. If it is not there, contact us with the name and email you used, and we will resend it.

We have been a family of furriers since 1946. Our mink and sealskins come from Kopenhagen Fur – the sealskins from Greenlandic hunting – and our fox skins from Saga Furs in Finland. Both work with documented animal welfare.

Read about quality and ethical fur

The lambskin in our leather jackets comes from LWG-certified (Leather Working Group) tanneries. We use chrome-free and vegetable tanning depending on the style, and all chemicals comply with the EU's REACH regulation. Linings are 100% polyester from OEKO-TEX® Standard 100 certified suppliers, and zippers are mainly YKK. Materials can vary from style to style.

See certificates and test reports