Return & Exchange
🎅EXTENDED RETURN FOR ALL CRISTMAS ORDERS - All purchased between 15-11-2024 to 24-12-2024 can be returned until 07-01-2025🎅
We make it easy and convenient for you to return your order.
Please note you have 14 days full return from the date of receiving the purchase to return unused products.
Sorry, We do not offer direct exchanges. If you want to exchange to a different size, style or colour, please return the product and order the desired product
separately in a new order.
You have the opportunity to buy your return labels easily here on this page.
Price list:
-Denmark DKK50
-Sweden SEK99
-Germany €10
Press here to buy a return label:
Note: If your country is not listed, we are unfortunately unable to offer you a return label. If this applies to you, please scroll down to the International returns below.
RETURN POLICY - READ THIS BEFORE YOU RETURN
Please note that the following conditions apply to all returns:
We do not accept returns, if the returned product:
- Is not in new condition
- Smells of perfume or other strong things
- Has been exposed to smoke
- Has been washed
- Has not been sufficiently and properly packed for return shipping
You have 14 days full return. When the 14 days have passed, we are unable to offer you a return.
If you wish to exchange an item, you have to do the following:
You can return the item to the online store. Remember to include a copy of the invoice, a completed return note and the correct return code, and follow the procedure on how to return (which will appear from the return note). You must return the item to us within 14 days following receipt (see return address below). Your money for the returned items will be refunded once they have been received and processed. If you would like another item, please submit a new order.
YOUR RIGHT TO CANCEL
If you regret your purchase, you can do the following:
According to law you have the right to cancel your purchase up to 14 days following receipt of the item. If you cancel your purchase, you must return the item to us in a sellable condition and with the price tag still attached. We recommend you enclose the correctly filled in return form, and follow the procedure on how to return (which will appear from the return note). Once we have received and processed your return, we will refund the sum of the purchase to your account within approx. 14 working days. You will receive an e-mail with a credit note in connection with this.
We will usually use the same payment method that you used when paying for the item, for the refund.
If you no longer have the enclosed returns slip, please contact Stampe Web
You can also print the return form yourself, just follow the link below.
Press here for Return Form
CLAIMS
If you have a faulty or defect product, please send an email to stampe@kv-stampe.dk containing pictures of the defect and your order number.
INTERNATIONAL RETURNS
If you live in a country where we do not offer return labels, please follow the guide below:
You use your own carrier such as GLS, DHL, FedEx or other international carriers. These carriers are not required, you can fill free to find your own.
It is important that the return form is included in the package to ensure a fast and easy process.
Fill out the return form with the required information and enclose it within the package.
Send the package to the following address:
Return address:
K.V. Stampe & Son´s
Ringvejen 60
7900 Nykøbing Mors
Denmark
Ph. +45 97 76 78 00
QUESTIONS REGARDING RETURNS?
Do you have any questions or do you need help regarding the return process? Feel free to contact our Customer Service. You can see our opening hours here:
Mon-Fri: 08.30-16.00
Sat-Sun: Closed
You can reach us via the following channels:
Phone: + 45 97 76 78 00
Email: stampe@kv-stampe.dk
Livechat on the website (bottom right corner)
If you have lost your return form, it can be found here:
Press here for Return Form